At Celta Medical Centre, we are committed to making healthcare accessible and affordable for everyone. That is why we are proud to collaborate with prudential life assurance to offer medical services to its clientele
About Us
Celta Medical Centre (CMC) is a registered Healthcare Service Provider offering general medical services, specialised laboratories and digital scans, located in Rockfield Chalala, Lusaka. It was established with the aim of providing ‘best-in-class’ affordable, quality and high standard healthcare services to patients and opened its doors to the public on March 1, 2022. CMC is gaining a niche in the provision of medical services that provide premier patient experience with less turn around attendance time.
CMC offer specialist services covering internal medicine, diagnostics, general healthcare practice and related medical services. At CMC, we believe that attending to our patients’ medical needs enables them to better their lives and hence our customer value proposition statement ‘Bringing Health to Life for The Whole Family’.
The Medical Centre is serviced by trained and courteous doctors, nurses, sonographers, laboratory scientists, administrative and auxiliary staff who strive to make patients experience at CMC as pleasant as possible. CMC facilities are HPCZ Accredited to provide high quality medical services.
At CMC, we place high regard for safety, professionalism and clear understanding of the patient’s needs which are the hallmark of our culture. The Medical Centre is anchored by five (5) key distinctive qualities:
Focus on client service, communication and responsivenessHonest practical and technically astute advice
A strong focus on delivering efficient reliable and timely service.
Adopting best business practices that enhance integrity
High Quality documentation.
Features
Almost every Zambian turn to a local clinic for their healthcare needs. The Centre Directors acknowledges that there are many health centres and clinics dotted across the country offering health cares services to the citizenly. Further that though quality clinics exist, they are financially beyond the reach of the majority with no specialised care especially when it comes to medical tests and examinations performed with ultra-modern medical equipment such as Portable Ultrasound Cardiac Probes, Haematology Analysers, Fully Auto Biochemistry Analysers, Digital Microscopes, Immuno Assay Analysers and Urine Analysers to mention but a few.
This acute shortage of affordable, specialised quality care is the biggest challenge in Zambian healthcare today.
The above strategic statements give us impetus to constantly move in the right direction. We aim for a horizon where CMC is a market-leader and diversified healthcare provider of international standards. We are able to realize this vision as we support it with our strategic pillars:
To become a centre of choice and excellence through the provision of affordable, efficacious and high quality health care services to all
To provide unique specialized out-patient medical services within the Centre.
To utilize technological advancements in adding value to health diagnostic services.
To provide a safe and therapeutic environment for all patient, staff and visitors.
To increase overall satisfaction rates of patients, employees and visiting medical personnel.
To establish long-term working relationships with public and private health facilities and centres.
Love and Passion for people: this is the life of our business;
Recognition: open communication and team work;
Mutual respect and appreciation: We treat our clients, workforce and other stakeholders in the utmost respect in all our undertakings;
Integrity: We handle our operations and client relations with high level of transparency and professionalism;
Performance pride: We act for the right reasons with quality, ethics, excellence, empowerment, empathy and energy on our mind;
Personal care: adding the human touch;
Lifetime partnership: Our patients are at the very center of our operations, we are a family;
Attention to detail: Our workforce and professionals are very particular with understanding the client needs to ensure that they are completely satisfied with our services.
Services
Our Portable Ultra Sound Machine used to detect Anormalies
from obstetrics to Cardiovascular, Muscular and Cranial Conditions
ECG can detect abnormalities
such as irregular heart rhythms, damage to the heart muscle, or insufficient blood supply to the heart.
Early detection of these issues through an ECG can help prevent serious heart conditions and potentially save lives.
Our Fully Auto Biochemistry analyser, also known as a clinical chemistry analyser, is used to measure metabolites present in biological samples such as blood or urine. The study of these liquids makes it possible for lab technicians to detect anormalies.
The Immunoassay analyser is used to test patient samples for a variety of substances, including antiarrhythmic, antibiotic, anticonvulsant, or cardiac glycoside drug concentration determination; infectious diseases; allergy testing; cardiac markers; endocrine hormone testing; and protein, viral, or bacterial toxin determinations.
Our Hematology Analyser is used to perform a complete blood count
(CBC) or hemogram. It performs a
quantitative and qualitative analysis of the formed elements of the blood:red blood cells
(erythrocytes),
white blood cells (leukocytes) and
platelets (thrombocytes).
Microscope analyses
various fields such as pathology, hematology, and microbiology, aiding in the diagnosis and treatment of diseases.
Manned by highly qualified Pharmacy Technologist, dispensary pharmacy prides in the quality of professional services offered to clients. The dispensary pharmacy is committed to providing effective services to out-patients, whilst ensuring that treatment is safe and appropriate at the best price possible.
We have Doctors managing the consultation and pharmacy so as to ensure that our patients get the best medical advice and care.
All the departments have tailor-made standard operating procedures that act as guidelines and maps for efficiency and effective service delivery. The procedures contain instructions of service delivery methods, safety and security of clients amongst others. There are protocols laid down to deal with integrity, ethics, confidentiality of information and other aspects of service provision and wellbeing of the staff. We aim to agree with each client a service standard relating to our work and we monitor our performance against that standard.
We provide outstanding customer service and conduct constant customer follow ups to gather their feedback on our services and evaluate customer satisfaction.
We strive to ensure that our services are conveniently available to all population segments and also have personalized delivery. No waiting time at our diagnostic unit and less than 30 minutes waiting time for other services.
• Abdomen
• Obstetrics
• Gynaecology
• Small Parts
• Musculoskeletal
• Vascular Studies
• ECG/EKG
• Echo
• Doppler Studies
• Haematology
• Chemistry
• Hormones
• Tumour Markers
• Serology
• Vascular Studies
• Parasitology
• Bacteriology
